1. Who we are

Unheard Voices MK is a registered charity based in Milton Keynes, UK. We are committed to protecting your privacy and handling your personal data responsibly. This policy explains what data we collect, how we use it, and your rights.

2. What data we collect

We may collect the following types of personal information:

Name, email address, and phone number when you contact us or sign up for our newsletter
Donation details (name, email, amount) when you make a donation
Volunteer application information
Technical data such as IP address, browser type, and pages visited (via cookies)

3. How we use your data

We use your personal data to:

Respond to your enquiries and messages
Process donations and issue Gift Aid declarations
Send you updates about our work (only with your consent)
Improve our website and services
Meet legal and regulatory obligations

4. Legal basis for processing

We process your data on the following legal bases:

Consent — when you opt in to marketing communications
Legitimate interests — to respond to enquiries and improve our services
Legal obligation — to comply with charity law and HMRC requirements

5. Data sharing

We do not sell or rent your personal data to third parties. We may share data with trusted service providers (e.g. email platforms, payment processors) who process data on our behalf under strict data protection agreements.

6. Data retention

We retain your personal data only for as long as necessary. Contact form submissions are kept for up to 2 years. Donation records may be retained for up to 7 years for accounting purposes.

7. Cookies

Our website uses essential cookies to function correctly. We may also use analytics cookies to understand how visitors use our site. You can control cookie settings in your browser.

8. Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the ICO (ico.org.uk)

9. Contact us

If you have any questions about these terms, please get in touch with us.

We are committed to keeping your information safe and using it only to support our mission.

Privacy Policy